General Summary

The BY YOUR SIDE Manager - Scheduling is responsible for all maintenance, coordination, and communication of scheduling for BYS clients and therapists.

The Manager - Scheduling is responsible for ensuring accuracy and efficiency of scheduling while focusing on cancelation mitigation, rescheduling of missed therapy hours, and proper utilization of the Lead – Behavior Technician Support.

The Manager - Scheduling operates in a professional and clinical environment. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer

• Salary: $47K-52K (based on experience)
• Full benefits package
• 5+ Weeks paid time off per calendar year (including PTO & Holidays,)
• PAID individualized and hands-on the job training
• Brand new facilities, with a clean and safe work environment
• Employee Recognition Program

Essential Functions, Duties & Responsibilities

• Responsible for ensuring accurate and effective schedule for BYS clients and therapists.

• Daily and weekly scheduling audits to ensure accuracy.

• Primary contact for communication and collaboration for advance scheduling changes to both parents and therapy team.

• Ensuring the center maintains at or below target cancellation rate by rescheduling and providing other ideas for mitigation of canceled hours.

• Monitoring and ensuring utilization targets of full and part-time therapist.

• Directly oversee and manage the Lead - Behavior Technician Support.

• Creation of new client and new hire schedules in collaboration with respective clinical management.

• Tracking and inputting of therapist time off request, blackout dates, and advanced offloading.

• Reviewing and approving clinical time off requests and payroll timecards

• Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement.

• Responsible for maintaining appointments based on authorization and visit limits, as applicable, notification of clinical and billing team when scheduling outside of authorization limits.

• Tracking and enforcing appointment conversion policy.

Skills Required

• Bachelor's degree (preferred)

• Two (2) – Three (3) years of experience in related scheduling required. Experience in the autism industry if preferred.

• High interest in working with children on the autism spectrum

• Flexibility and dependability with schedule

• Ability to work effectively and efficiently with changing priorities and deadlines.

• Must possess strong analytical and problem-solving skills.

• Reliable transportation and the ability to travel as needed (valid driver’s license and vehicle insurance).

• Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines, and produce high-quality deliverables with attention to details.

• Proficiency in Microsoft Office Products.

• Other duties/special projects as assigned.